Returns and Claims Policy

We describe every lot with photos, video and a piece count, and we tell you about every grade and any visible defects. Please review these carefully before you order.

Check your parcel when it arrives

Please open and check your parcel as soon as you receive it.

Report a problem within 3 days

If your order is damaged, has missing pieces, or does not match its description, contact us within 3 days of receiving your parcel. Claims made after 3 days may not be accepted.

How to make a claim

Email info@reloopthreads.com or message us on WhatsApp at +92 334 0760811.
Include your order number and clear photos or a video showing the problem. Please keep the original packaging.
We will review your claim and contact you with the next steps.

Please note

Our upcycled and reworked pieces are unique, so small differences between pieces are normal.
Lots usually include a mix of sizes, unless the listing says otherwise.
Minor wear that is shown or described in the listing is not a defect.

Contact

Email: info@reloopthreads.com
WhatsApp: +92 334 0760811
Head office: Digiverse Solution, Innovista Indus, Sunset Boulevard, Phase II Ext. Road, Phase 2 Ext Defence Housing Authority, Karachi, 75500, Pakistan

Returns and Claims Policy